I ship to Australia, UK, USA, CANADA and NEW ZEALAND and use SENDLE which offer 100% carbon neutral service. Read more about that here. Sometimes I can get your parcel to you quicker using Australia Post. 

Insurance is included in every order - See "Returns" below for information. 

You will need to choose PO Box/ Locker shipping option if your order is to be delivered to a PO Box or locker.

Orders are packed and shipped on once a week. Once the payment is received and I have dispatched the item you will receive a confirmation email with tracking. 

Please make sure all of your contact details are correct and up to date especially your shipping address on PayPal. It is very important as this will allow the item to be safely shipped to your address. In case of a wrong address please notify me as soon as possible. There might be still time to correct it so you can enjoy your item on time.

Please note, we do NOT cover any international duties and taxes. If you order from an international location, please familiarise yourself with these costs as they will be charged by your taxation or customs department when your order arrives.

Ensuring the safe delivery of handmade ceramics requires careful planning and execution. Below are the key steps taken to ship these delicate items securely to your door whilst being environmentally aware:

• Utilization of environmentally friendly packing materials, including biodegradable hex wrap and recycled cardboard boxes.
• Each ceramic piece is individually wrapped to prevent movement and potential damage during transit.
• Incorporation of cushioning materials such as crumpled paper or biodegradable packing peanuts to fill any voids in the packaging.
• Application of fragile stickers on the outer packaging to alert handlers of the delicate contents.
• Regular inspections of packaging materials to ensure they meet safety and environmental standards.
• Collaboration with reliable shipping partners that prioritize safe handling and carbon-neutral shipping options.
• Tracking information provided upon dispatch to monitor the shipment's progress and ensure timely delivery.
• Insurance is provided on every order.

By following these practices, the goal is to deliver your handmade ceramics in pristine condition while minimizing environmental impact.

LEARN MORE ABOUT HOW I SUSTAINABLY SHIP YOUR PARCELS HERE

For pick up orders, the studio is available by appointment on Mondays, Tuesdays and Thursdays.

You will get an email when your order is ready to collect from Thornbury 3071 with full address and appointment information.

Your order will be fast tracked through processing and dispatched next business day!

Standard processing time but faster shipping. 

I am happy to exchange your item or provide a credit code should you wish. Please email me and send the item(s) back in the exact same condition within 7 days of the purchase. Shipping charges are non – refundable, return postage with a tracking number, plus any taxes or custom charges is to be paid by Buyer. 

I want you to be happy with your purchase,  so if you are not satisfied please let me know. If you are unsatisfied with your purchase please notify me via email within 3 days from receiving it, however, no returns for change of mind.

I always pack the items with the utmost care, but I don’t have control and am not responsible for damage or lost items. Insurance is included in your shipping. 
In the case of a damaged or lost package please get in touch on the day of receiving/discovering it.

Email me pictures of the item and package to include:

- The shipping label (including the reference number, 

- Fragile sticker, 

- Inside packaging 

- Where the damage has occurred. 

This will make sure there aren’t any hiccups. 

Shipping costs are generally non-refundable, except in cases of damaged or defective items.

Modifications are possible if the order hasn't been processed. Contact our support team for assistance.

Address changes are possible if the order hasn't been shipped yet. Contact us immediately for help.